FAQs & Troubleshooting
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233 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2(Video) Load A4/Letter paper
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4What is Brother iPrint&Scan?
- 5Print using only the black ink tank when the Color tanks have run out.
- 6(Video) Fill the ink tanks
- 7(Video) Connect the cords
- 8(Video) Load an Envelope
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Paper Jam
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12No Paper Fed
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15(Video) Unpack your Brother machine
- 16Connect your Brother machine to your mobile device via a wireless router or access point.
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19(Video) Set up your Brother machine
- 20Load envelopes
- 21Can I print from or scan to Android™ Smartphone?
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25Ink Box Full / InkBox Full
- 26High Temperature
- 27When I print photos, the color quality is not good.
- 28I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 29The printer status is Offline or Paused.
- 30My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 31Document Jam
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33Improve poor print quality.
- 34I still receive the error message "Paper Jam" after I removed the jammed paper.
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37How to identify your Operating System (OS).
- 38I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 39Unable to Print XX
- 40What is the recommended paper?
- 41The scanner cover support has come off. (With Video Instructions)
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43Printing/ Scanning with a mobile device
- 44Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 47Wrong Paper Size / Wrong Paper
- 48I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 49Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 50Unable to Print 3X