FAQs & Troubleshooting
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175 Results
- 1I still receive the error message "Paper Jam" after I removed the jammed paper.
- 2Refill Ink
- 3Unable to Print 3X
- 4Paper Jam
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6(Video) Load A4/Letter paper
- 7What is the recommended paper?
- 8Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 9Ink Box Full / InkBox Full
- 10How to identify your Operating System (OS).
- 11Load envelopes
- 12Can third party ink be used to refill the ink tanks?
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14Where is the USB port on the machine?
- 15Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 16Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 17(Video) Fill the ink tanks
- 18Print using only the black ink tank when the Color tanks have run out.
- 19Scan and save a document in PDF format for Windows (Scan to File)
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 22One or more of my colors are not printing (blank).
- 23Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 24The scanner cover support has come off. (With Video Instructions)
- 25Load paper in the paper tray
- 26Can I print from or scan to Android™ Smartphone?
- 27Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 28Improve poor print quality.
- 29Ink Low
- 30(Video) Connect the cords
- 31(Video) Load an Envelope
- 32The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 33The printer status is Offline or Paused.
- 34I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 35What driver package format is supported by my Linux distribution?
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Locate files scanned with ControlCenter2 (For Macintosh)
- 40When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 41Change the printer driver settings (Windows/macOS)
- 42Glossy Paper does not feed correctly.
- 43The error message of Status Monitor is different from the error message of the Brother Machine or the FAQ.
- 44When I print photos, the color quality is not good.
- 45I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 46How do I know which side up my photo paper should be in the tray?
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48Cover is Open
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50Delete print jobs from the print queue.