FAQs & Troubleshooting
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132 Results
- 1Printer Jam or Paper Jam
- 2(Video) Load A4/Letter papers
- 3Check the ink level and then press [Stop]
- 4Paper is Jammed Inside the Machine
- 5Refill Ink
- 6(Video) Fill the ink tanks
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 9Check the Print Quality
- 10Other Problems
- 11Error and Maintenance LED Indications
- 12How to identify your Operating System (OS).
- 13Reset Your Machine
- 14Print Unable XX
- 15Load Paper in the Manual Feed Slot
- 16(Video) Change the Copy Shortcut button settings
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18No Paper / No Paper Fed
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20(Video) Set up your Brother machine
- 21(Video) Load Envelopes
- 22Delete print jobs from the print queue.
- 23Change the printer driver settings (Windows)
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Unable to Scan
- 27Paper Size Mismatch / Wrong paper size
- 28I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 29"Offline" appears on the Status Monitor. (Windows)
- 30(Video) When I print photos, the color quality is not good.
- 31I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 32What driver package format is supported by my Linux distribution?
- 33The printer status is Offline or Paused.
- 34I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 35Brother iPrint&Scan cannot find my Brother machine (macOS)
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37Check the Print Alignment from Your Brother Machine
- 38Load Documents on the Scanner Glass
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40Can third party ink be used to refill the ink tanks?
- 41What is the recommended paper?
- 42Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 43Set the Machine to Power Off Automatically
- 44Clean the Print Head from Your Brother Machine
- 45(Video) Copy an ID Card
- 46One or more of my colors are not printing (blank).
- 47Update the Driver or Firmware for your Brother machine
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49Clean the Paper Pick-up Rollers
- 50Sleep