FAQs & Troubleshooting
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195 Results
- 104/07/2024Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 227/06/2024The scanning speed is slow when scanning from my machine. (Windows)
- 313/06/2024My Brother machine is unresponsive.
- 405/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 528/05/2024Toner Low or Prepare New Toner Cartridge
- 628/05/2024Drum End Soon
- 722/05/2024(Video) Update the Driver or Firmware for your Brother machine
- 807/02/2024(Video) Unpack your Brother machine
- 907/02/2024(Video) Replace the Toner Cartridge
- 1007/02/2024(Video) Load A4/Letter paper
- 1107/02/2024(Video) Connect telephone line and power cords
- 1231/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1317/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1410/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1526/07/2023Media Type Mismatch or Media Mismatch
- 1627/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1706/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1806/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 1901/06/2023Print both sides of paper or a booklet automatically
- 2001/06/2023Delete print jobs from the print queue.
- 2116/05/2023I cannot print from my computer via USB.
- 2207/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2327/03/2023"Offline" appears on the Status Monitor.
- 2427/03/2023Change the printer driver settings (Windows/macOS)
- 2527/03/2023The printer status is Offline or Paused.
- 2617/03/2023Open the "Scanners and Cameras" and Properties.
- 2715/02/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2814/02/2023Scan a document in Windows 8 and Windows 10.
- 2919/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 3019/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3113/12/2022How to identify your Operating System (OS).
- 3213/09/2022Secure Print (Windows®)
- 3306/09/2022Print on Both Sides of the Paper (Macintosh)
- 3401/09/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 3530/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3622/08/2022Configure the Scan to Email Feature (Linux)
- 3716/08/2022Create or Delete Your Print Profile (Windows®)
- 3810/08/2022Print as a Booklet (Windows®)
- 3909/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4003/08/2022Print as a Poster (Windows®)
- 4128/07/2022Update the Driver or Firmware for your Brother machine
- 4226/07/2022Configure and use the Scan Key Tool (Linux)
- 4313/07/2022Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 4423/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4520/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 4609/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4702/05/2022Print on Both Sides of the Paper (Windows®)
- 4825/04/2022Where can I find my Brother machine's serial number?
- 4920/04/2022Uninstall the Brother Software and Drivers (Windows)
- 5014/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.