FAQs & Troubleshooting
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154 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Paper is Jammed in the Manual Feed Slot
- 4(Video) Paper is Jammed in the Paper Tray
- 5Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 6(Video) Set up your Brother machine
- 7(Video) Paper is Jammed inside the Machine
- 8I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10What driver package format is supported by my Linux distribution?
- 11How to identify your Operating System (OS).
- 12The color of your printouts is not what you expected
- 13Horizontal coloured lines appear on the page
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15Add your Brother machine with AirPrint (macOS)
- 16I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 17When I print images, the quality is not good (Linux)
- 18To install the printer driver easily using a tool. (Linux)
- 19I cannot print using my Brother machine on a wired network (Windows/macOS)
- 20(Video) Remove Small Scraps of Paper Jammed in the ADF
- 21(Video) Document is Jammed under the Document Cover
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Enable the Brother machine's network interface.
- 24Delete print jobs from the print queue.
- 25What is the difference between the toner cartridge and the drum unit?
- 26Cannot Scan ##
- 27No Toner
- 28No Paper / No Paper Tray1/Tray2/MP Tray
- 29(Video) Paper is Jammed in the Back of the Machine
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31I cannot connect my machine to a Windows 11 computer via USB.
- 32The downloaded driver's name is different from my machine's name. (Linux)
- 33The driver installation finished successfully but I cannot print. (Linux)
- 34I get a TS error when trying to print on a wireless network.
- 35My Brother machine could not be found over the network when I installed drivers on my computer.
- 36Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38Document Jam
- 39What is the default password for my Brother machine?
- 40I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 41Configure and use the Scan Key Tool (Linux)
- 42Cannot print after a Windows 10 update (June 2020)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44Important points for specifying the scan area (Linux)
- 45How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 46Update the Driver or Firmware for your Brother machine
- 47I cannot scan via network.
- 48I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 49What is the default password for my BRAdmin or Web Based Management?
- 50Manual Feed