FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Protect your Brother machine against unauthorised access over the network
- 2(Video) Paper is Jammed inside the Machine
- 3Install the Brother Mobile Connect application (for mobile device)
- 4Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 5(Video) Set up your Brother machine
- 6Toner Error
- 7No Toner
- 8Uneven color density across the page
- 9Toner Low
- 10(Video) Paper is Jammed in the Back of the Machine
- 11Vertical colored streaks or bands appear on the page
- 12Discover the MAC address of the Brother network card
- 13I cannot print on a wireless (Wi-Fi) network (Mac)
- 14What is the difference between the toner cartridge and the drum unit?
- 15I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 16Cartridge Error
- 17No Paper Tray1
- 18Where can I download Brother iPrint&Scan application for Mac?
- 19Update the Driver or Firmware for your Brother machine
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21Where can I find my Brother machine's serial number?
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23Change the brscan5 scan settings using XSane (Linux)
- 24Check the remaining ink or toner level (Linux)
- 25I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 26Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 27Change the printer driver settings (Windows)
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 29Correct the Color Printing
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 32What is the default password for my Brother machine?
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34What driver package format is supported by my Linux distribution?
- 35The driver installation finished successfully but I cannot print. (Linux)
- 36Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 37The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 38Reset the Drum Counter
- 39Enable the Brother machine's network interface.
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Adjust color settings by using the custom setting in the printer driver (Windows only)
- 42The printer status is Offline or Paused.
- 43The color of your printouts is not what you expected
- 44My Brother machine has no power.
- 45I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 46Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48Firewall port requirements of the Scan Key Tool (Linux)
- 49Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 50How do I use Mopria™ Print Service (MPS) with my Brother machine?