FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Replace the Toner Cartridge
- 3Scan Using Secure Function Lock 3.0
- 4The color of your printouts is not what you expected
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6The printer status is Offline or Paused.
- 7What is Brother iPrint&Scan?
- 8Replace the Waste Toner Box
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Paper is Jammed in the Back of the Machine
- 12I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 13Adjust color settings by using the custom setting in the printer driver
- 14Paper is Jammed underneath the Paper Tray
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 17Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 18I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 19Curled or wavy
- 20I cannot find some options in the Print dialog box (macOS 11 or later)
- 21I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Scan to Email Attachment
- 24(Video) Set up your Brother machine
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26Paper is Jammed Inside the Machine
- 27Paper is Jammed in the Paper Tray
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29Add your Brother machine with AirPrint (macOS)
- 30Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 31No Drum Unit
- 32I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 33I cannot print using my Brother machine on a wireless network (Mac)
- 34Reduce Printing Noise
- 35What is the recommended paper?
- 36Brother iPrint&Scan cannot find my Brother machine (macOS)
- 37Setup a Brother machine on a wireless (Wi-Fi) network.
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39(Video) Unpack your Brother machine
- 40(Video) Connect telephone line and power cords
- 41No Paper / No Paper T1
- 42Wrinkled printout
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Load and Print on Envelopes in the Manual Feed Slot
- 45Load Paper in the Paper Tray
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48(Video) Load an Envelope (Manual Feed Slot)
- 49Delete print jobs from the print queue.
- 50Toner Low