FAQs & Troubleshooting
![]() |
Popular |
99 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2The scanning speed is slow when scanning from my machine. (Windows)
- 32-sided Disable or 2-sided Disabled
- 4Check the remaining ink or toner level (Linux)
- 5What driver package format is supported by my Linux distribution?
- 6(Video) Load an Envelope (Manual Feed Slot)
- 7I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 8(Video) Paper is Jammed in the Output Paper Tray
- 9Wrong Toner or Wrong Toner Cartridge
- 10Cannot Detect
- 11Size Error DX or Size Error 2-sided
- 12Out of Memory
- 13(Video) Paper is Jammed inside the Machine
- 14(Video) Paper is Jammed in the Paper Tray
- 15I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 16My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18(Video) Set up your Brother machine
- 19Delete print jobs from the print queue.
- 20I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 21No Toner
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 23Manual Feed
- 24Where can I find my Brother machine's serial number?
- 25What is the recommended paper?
- 26Configure the Scan to Email Feature (Linux)
- 27When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 28I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 29Command List of brscan. (Linux)
- 30Media Type Mismatch or Media Mismatch
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32How to identify your Operating System (OS).
- 33Cannot Scan ##
- 34Self-Diagnostic
- 35Toner Ended
- 36Drum !
- 37Drum End Soon
- 38(Video) Paper is Jammed in the Back of the Machine
- 39Lines across the page
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41Configure and use the Scan Key Tool (Linux)
- 42The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 43I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 44"Offline" appears on the Status Monitor. (Windows)
- 45What is the difference between the toner cartridge and the drum unit?
- 46In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 47I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 48When I print images, the quality is not good (Linux)
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50I installed scan-key-tool, but it does not work. (Linux)