FAQs & Troubleshooting
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234 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2(Video) Load A4/Letter paper
- 3(Video) Replace Toner
- 4Load paper in the paper tray
- 5Jam Tray (With Video Instructions)
- 6Jam Rear (With Video Instructions)
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9My Brother machine could not be found over the network when I installed drivers on my PC.
- 10Jam Inside (With Video Instructions)
- 11Replace Drum
- 12(Video) Unpack your Brother machine
- 13Document Jam (With Video Instructions)
- 14Jam 2-sided
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18The printer status is Offline or Paused.
- 19What is the recommended paper?
- 20Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 21(Video) Load an Envelope (Manual Feed Slot)
- 22The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 24Turn the Toner Save Mode on or off.
- 25Enable the Brother machine's network interface.
- 26I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30Curled or wavy
- 31(Video) Connect telephone line and power cords
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33Can I print from or scan to Android™ Smartphone?
- 34Add your Brother machine with AirPrint (macOS)
- 35What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 36What driver package format is supported by my Linux distribution?
- 37Set up your Brother machine on a wireless network.
- 38Connect your Brother machine to your mobile device via a wireless router or access point.
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40How to identify your Operating System (OS).
- 41Change the printer driver settings (Windows/macOS)
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 44The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 45Manual Feed
- 46What is Toner Continue Mode?
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48Print on envelopes, labels, or thick paper from the manual feed slot.
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50What kind of envelopes and labels are recommended for printing?