FAQs & Troubleshooting
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282 Results
- 1(Video) Connect telephone line and power cords
- 2(Video) Load A4/Letter paper
- 3(Video) Paper is Jammed inside the Machine
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7(Video) Replace the Toner Cartridge
- 8(Video) Unpack your Brother machine and install the toner cartridge
- 9(Video) Paper is Jammed in the Back of the Machine
- 10Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 11What is Brother iPrint&Scan?
- 12(Video) Paper is Jammed in the 2-sided Tray
- 13(Video) Paper is Jammed in the Paper Tray
- 14The printer status is Offline or Paused.
- 15(Video) Load an Envelope (Manual Feed Slot)
- 16Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22(Video) Manual Feed
- 23Out of Memory
- 24I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26(Video) Cannot Detect
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30(Video) I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 31(Video) Set up your Brother machine on a wireless network.
- 32After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 33I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 34Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 35Print on envelopes, labels, or thick paper from the manual feed slot.
- 36I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 37Brother iPrint&Scan cannot find my Brother machine (macOS)
- 38Setup a Brother machine on a wireless (Wi-Fi) network.
- 39Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 40(Video) Load Paper in the Paper Tray
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42(Video) Reset Your Brother Machine
- 43How to identify your Operating System (OS).
- 442-sided Disable or 2-sided Disabled
- 45What driver package format is supported by my Linux distribution?
- 46My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 47The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 48What kind of envelopes and labels are recommended for printing?
- 49The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 50(Video) 2-sided Disable or 2-sided Disabled