FAQs & Troubleshooting
Latest |
300 Results
- 114/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 214/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 331/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 417/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 510/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 627/06/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 727/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 808/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 901/06/2023Add your Brother machine with AirPrint (macOS)
- 1001/06/2023Delete print jobs from the print queue.
- 1116/05/2023I cannot print from my computer via USB.
- 1216/05/2023My Brother machine's PhotoCapture Center® will not recognize my memory card or USB Flash memory drive.
- 1310/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1407/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1507/04/2023I cannot print using my Brother machine on a wireless network (Windows)
- 1627/03/2023"Offline" appears on the Status Monitor.
- 1727/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1827/03/2023Change the printer driver settings (Windows/macOS)
- 1927/03/2023The printer status is Offline or Paused.
- 2024/03/2023Open the Status Monitor
- 2117/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2217/03/2023I can print but cannot scan via network. (For Windows)
- 2317/03/2023Open the "Scanners and Cameras" and Properties.
- 2415/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2514/02/2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 2614/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2714/02/2023Scan a document in Windows 8 and Windows 10.
- 2814/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2919/12/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 3019/12/2022Can third party ink be used to refill the ink cartridges?
- 3113/12/2022How to identify your Operating System (OS).
- 3213/12/2022Is there a way to view how much ink is remaining?
- 3315/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 3427/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 3526/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3612/09/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 3731/08/2022After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 3830/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3930/08/2022Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 4022/08/2022Configure the Scan to Email Feature (Linux)
- 4109/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4226/07/2022Configure and use the Scan Key Tool (Linux)
- 4320/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 4419/07/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 4530/06/2022I can print but cannot scan via network. (For Mac)
- 4630/06/2022Scan a document into PaperPort™ using the TWAIN driver
- 4723/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4820/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 4909/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5002/05/2022When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.