FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load A4/Letter paper
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 5(Video) Install Ink Cartridges
- 6Brother iPrint&Scan cannot find my Brother machine (macOS)
- 7What is Brother iPrint&Scan?
- 8Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10The printer status is Offline or Paused.
- 11Setup a Brother machine on a wireless (Wi-Fi) network.
- 12(Video) Unpack your Brother machine
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15(Video) Connect telephone line and power cords
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I cannot print using my Brother machine on a wireless network (Mac)
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 20Clean the Print Head from Your Brother Machine
- 21When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 22Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 23Change the printer driver settings (Windows/macOS)
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Delete print jobs from the print queue.
- 26Check the Print Quality
- 27Load Documents on the Scanner Glass
- 28(Video) Set up your Brother machine
- 29(Video) Load an Envelope (Manual Feed Slot)
- 30Important points you need to confirm before configuring your Brother machine for a wireless network.
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32Print using only the black ink cartridge when the Color cartridges have run out.
- 33Change the Print Setting Options When Having Printing Problems
- 34Easy Scan to E-mail
- 35Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 36Print both sides of paper or a booklet automatically
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38Load envelopes
- 39Add your Brother machine with AirPrint (macOS)
- 40Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 41Scan from the Brother iPrint&Scan application using Windows Phone.
- 42Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 44I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 45Replace Ink
- 46I cannot print on a wireless (Wi-Fi) network (Windows)
- 47How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 48Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 49Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 50Check the kind of scanner driver installed by connecting the USB/ Parallel cable.