FAQs & Troubleshooting
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251 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Paper Jam
- 10I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 11Can I print from or scan to Android™ Smartphone?
- 12Load envelopes
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14What is Brother iPrint&Scan?
- 15Load photo paper
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19Load paper in the paper tray
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21The scanner cover support has come off. (With Video Instructions)
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 25Replace Ink
- 26Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 27Install Starter Ink
- 28The printer status is Offline or Paused.
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31What is the recommended paper?
- 32Add your Brother machine with AirPrint (macOS)
- 33Printing/ Scanning with a mobile device
- 34Cannot Detect
- 35When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 36I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 37Can third party ink be used to refill the ink cartridges?
- 38I'm using Macintosh. What is the PreScan option used for?
- 39Cannot print after a Windows 10 update (June 2020)
- 40Unable to Print 3X
- 41I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43What driver package format is supported by my Linux distribution?
- 44After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 47How do I know which side up my photo paper should be in the tray?
- 48The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 49How to identify your Operating System (OS).
- 50I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.