FAQs & Troubleshooting
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248 Results
- 1(Video) Load A4/Letter paper
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3(Video) Unpack your Brother machine
- 4(Video) Load an Envelope (Manual Feed Slot)
- 5(Video) Install Ink Cartridges
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I print from or scan to Android™ Smartphone?
- 8The printer status is Offline or Paused.
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Load paper in the paper tray
- 11Delete print jobs from the print queue.
- 12Change the printer driver settings (Windows/macOS)
- 13(Video) Connect telephone line and power cords
- 14Load an Envelope (Manual Feed Slot)
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16What is Brother iPrint&Scan?
- 17Replace Ink
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23How to identify your Operating System (OS).
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Print using only the black ink cartridge when the Color cartridges have run out.
- 26Easy Scan to E-mail
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28What is Brother Web Connect?
- 29When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 30Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 31After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34Ink Absorber Full / Ink Absorber Pad Full
- 35The scanner cover support has come off. (With Video Instructions)
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37Install Starter Ink
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 40Connect your Brother machine to your mobile device via a wireless router or access point.
- 41How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 42I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 43Add your Brother machine with AirPrint (macOS)
- 44I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 45Scan a document using Brother iPrint&Scan. (macOS only)
- 46I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 47Protect your Brother machine against unauthorised access over the network
- 48I still receive the error message "Paper Jam" after I removed the jammed paper.
- 49Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 50Ink Absorber NearFull / InkBox NearFull / Absorber NearFull