FAQs & Troubleshooting
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248 Results
- 1(Video) Load A4/Letter paper
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7Load an Envelope (Manual Feed Slot)
- 8(Video) Unpack your Brother machine
- 9After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Replace Ink
- 12The scanner cover support has come off. (With Video Instructions)
- 13(Video) Load an Envelope (Manual Feed Slot)
- 14The printer status is Offline or Paused.
- 15(Video) Install Ink Cartridges
- 16Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 17Load paper in the paper tray
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19I cannot make borderless prints.
- 20Unable to Scan AX
- 21What driver package format is supported by my Linux distribution?
- 22(Video) Set up your Brother machine
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Wireless setup is requesting a WPS PIN to complete the setup
- 26"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28Sleep
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30Change the printer driver settings (Windows/macOS)
- 31No Paper Fed
- 32Scan and save a document in PDF format for Windows (Scan to File)
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 35Load photo paper
- 36Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 37Ink Low
- 38Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 39I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 40Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 41I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 43How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 46The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 47What is Brother Web Connect?
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 50Ink Absorber NearFull / InkBox NearFull / Absorber NearFull