FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4Load paper in the paper tray
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Paper Jam
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 9The printer status is Offline or Paused.
- 10What is Brother iPrint&Scan?
- 11Replace Ink
- 12How to identify your Operating System (OS).
- 13I cannot print using my Brother machine on a wireless network (Mac)
- 14Can I print from or scan to Android™ Smartphone?
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Load envelopes into my machine
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19What driver package format is supported by my Linux distribution?
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22Delete print jobs from the print queue.
- 23I cannot print using my Brother machine on a wireless network (Windows)
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27Ink Low
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 30Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 31Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 35Change the printer driver settings (Windows/macOS)
- 36Ink Absorber Full
- 37One or more of my colors are not printing (blank).
- 38What is the BRAdmin Professional software used for?
- 39No Ink Cartridge
- 40Can third party ink be used to refill the ink cartridges?
- 41Out of Memory
- 42Improve poor print quality.
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 46Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 47Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 48Low Temperature
- 49How do I know which side up my photo paper should be in the tray?
- 50Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
