FAQs & Troubleshooting
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192 Results
- 1How to identify your Operating System (OS).
- 2Download a file from the "Downloads" section and save it to Windows 10 computer.
- 3I cannot find some option in the Printing preferences. (For Windows)
- 4Cannot print after a Windows 10 update (June 2020)
- 5I cannot print from my computer via USB.
- 6Windows 10 Support Information
- 7Open the Control Panel (For Windows)
- 8Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 9Change the printer driver settings (Windows/macOS)
- 10Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 11Uninstall the Brother Software and Drivers (Windows)
- 12Load paper in the paper tray
- 13Firewall port requirements of the Scan Key Tool (Linux)
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16Scan and save a document in PDF format (Scan to File)
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 19Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 20Cover is Open
- 21Scan a document using "Scanner and Camera Wizard" in Windows XP
- 22I installed scan-key-tool, but it does not work. (Linux)
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Install the built-in drivers (For Windows 8 or later)
- 26Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 27I still receive the error message "Paper Jam" after I removed the jammed paper.
- 28Locate files scanned with ControlCenter2 (For Macintosh)
- 29Can I print from or scan to Android™ Smartphone?
- 30When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
- 31The printer status is Offline or Paused.
- 32Ink Low
- 33When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 34Paper Jam
- 35How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4)
- 38I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 39"Offline" appears on the Status Monitor.
- 40Configure scan settings without administrator privileges (Linux)
- 41The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
- 42The edge of glossy paper is smudged.
- 43How do I clear the message "Cannot Detect" from the display?
- 44No Paper Fed
- 45The ink cartridges run out very quickly. Is there any reason for that?
- 46I cannot remove red-eye.
- 47When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 48Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 49When I print, the pages are smudged with ink. What should I do?
- 50Where is the USB port on the machine?
