FAQs & Troubleshooting
![]() |
Popular |
196 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Replace Ink
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 12Locate files scanned with ControlCenter3 (For Windows)
- 13Change the printer driver settings (Windows/macOS)
- 14Cover is Open
- 15Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 16Can I print from or scan to Android™ Smartphone?
- 17Paper Jam
- 18How do I load envelopes into my machine?
- 19"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 22Locate files scanned with ControlCenter2 (For Macintosh)
- 23Can third party ink be used to refill the ink cartridges?
- 24When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25Scan a document from the Windows Vista Photo Gallery
- 26I cannot install the printer driver or print in Windows 11.
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29What driver package format is supported by my Linux distribution?
- 30Can I use AirPrint with my Brother machine?
- 31How do I know which side up my photo paper should be in the tray?
- 32When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
- 33Ink Low
- 34Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 35Which E-mail packages are compatible with ControlCenter3?
- 36Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 37Scan an image and insert it in a Windows XP application
- 38Scan a document from a Windows XP application
- 39Uninstall printer drivers (Linux)
- 40In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 41Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 42I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 43Uninstall the scanner driver. (Linux)
- 44The error message of Status Monitor is different from the error message of the Brother Machine or the FAQ.
- 45Delete print jobs from the print queue.
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48I cannot print from my computer via USB.
- 49When I scan a document using ControlCenter, the scanned file size is too big.
- 50The printer status is Offline or Paused.