FAQs & Troubleshooting
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194 Results
- 1Load paper in the paper tray
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Replace Ink
- 6What driver package format is supported by my Linux distribution?
- 7Scan and save a document in PDF format (Scan to File)
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9Can I print from or scan to Android™ Smartphone?
- 10How do I know which side up my photo paper should be in the tray?
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12Which E-mail packages are compatible with ControlCenter3?
- 13One or more of my colors are not printing (blank). What can I do?
- 14The printer status is Offline or Paused.
- 15Ink Low
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22Paper Jam
- 23How do I load envelopes into my machine?
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25I still receive the error message "Paper Jam" after I removed the jammed paper.
- 26Can I use AirPrint with my Brother machine?
- 27How to identify your Operating System (OS).
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29Make my copied images lighter or darker.
- 30I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 31When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 32Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34"Offline" appears on the Status Monitor.
- 35Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 36Open the "Scanners and Cameras" and Properties.
- 37Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 38Cover is Open
- 39When I print, the pages are smudged with ink. What should I do?
- 40"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44Can third party ink be used to refill the ink cartridges?
- 45Where is the USB port on the machine?
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 48I'm using Macintosh. What is the PreScan option used for?
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
