FAQs & Troubleshooting
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195 Results
- 1Load paper in the paper tray
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4What driver package format is supported by my Linux distribution?
- 5How do I know which side up my photo paper should be in the tray?
- 6Paper Jam
- 7How do I load envelopes into my machine?
- 8Scan and save a document in PDF format (Scan to File)
- 9The edge of glossy paper is smudged.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11When I print, the pages are smudged with ink. What should I do?
- 12Make my copied images lighter or darker.
- 13The printer status is Offline or Paused.
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Can I print from or scan to Android™ Smartphone?
- 17Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 18Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Can I use AirPrint with my Brother machine?
- 21When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
- 22Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 23One or more of my colors are not printing (blank). What can I do?
- 24Replace Ink
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28Where can I get FaceFilter Studio and what can I do with this application?
- 29Cover is Open
- 30Can third party ink be used to refill the ink cartridges?
- 31Improve poor print quality.
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33I'm using Macintosh. What is the PreScan option used for?
- 34Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 35How do I clean the Scanner to improve the copy quality?
- 36Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41When printing documents the characters appear ghosted, blurry, or doubled.
- 42I still receive the error message "Paper Jam" after I removed the jammed paper.
- 43A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 44Locate files scanned with ControlCenter3 (For Windows)
- 45Change the printer driver settings (Windows/macOS)
- 46Ink Low
- 47Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 48I cannot remove red-eye.
- 49I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 50I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)