FAQs & Troubleshooting
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190 Results
- 1Paper Jam
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Download a file from the "Downloads" section and save it to Windows 10 computer.
- 5How do I know which side up my photo paper should be in the tray?
- 6Replace Ink
- 7Load paper in the paper tray
- 8How do I load envelopes into my machine?
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 12How to identify your Operating System (OS).
- 13I'm using Macintosh. What is the PreScan option used for?
- 14Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 15Open the Control Panel (For Windows)
- 16Can I print from or scan to Android™ Smartphone?
- 17I'm using Windows 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 18Windows 10 Support Information
- 19No Paper Fed
- 20Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 21Scan and save a document in PDF format (Scan to File)
- 22Add my Brother machine (the printer driver) using Mac OS X 10.5 or greater.
- 23Delete print jobs from the print queue.
- 24I still receive the error message "Paper Jam" after I removed the jammed paper.
- 25Make my copied images lighter or darker.
- 26Where can I get FaceFilter Studio and what can I do with this application?
- 27When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 28Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30Change the printer driver settings (Windows/macOS)
- 31When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
- 32I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34Can I use AirPrint with my Brother machine?
- 35Can I connect my Brother machine directly to a Mac AirPort Station or a Router that has a USB port using a USB cable?
- 36Cover is Open
- 37When I print, the pages are smudged with ink. What should I do?
- 38Uninstall the Brother Software and Drivers (Windows)
- 39The printer status is Offline or Paused.
- 40Ink Low
- 41Can third party ink be used to refill the ink cartridges?
- 42I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44Can I use Google Cloud Print™ with my Brother machine?
- 45Locate files scanned with ControlCenter2 (For Macintosh)
- 46Where can I find the ink cartridges for my new Brother machine?
- 47Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 48I cannot remove red-eye.
- 49Which E-mail packages are compatible with ControlCenter3?
- 50When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
