FAQs & Troubleshooting
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158 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Printer Jam or Paper Jam
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Wrong Ink Cartridge
- 6Install the Brother Mobile Connect application (for mobile device)
- 7Set up your Brother machine on a wireless network (Windows/macOS)
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Sleep
- 10The printer status is Offline or Paused.
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Change the printer driver settings (Windows)
- 15No Ink Cartridge
- 16I cannot print full-page photos or images using Email Print.
- 17Access Web Based Management
- 18(Video) Set up your Brother machine
- 19Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 20Cannot Detect
- 21Wireless setup is requesting a WPS PIN to complete the setup
- 22High Temperature
- 23I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 24Install Starter Ink
- 25Replace Ink
- 26I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 27Check the Print Alignment from Your Brother Machine
- 28No Paper / No Paper Fed
- 29Brother iPrint&Scan cannot find my Brother machine (macOS)
- 30Check the remaining ink or toner level (Linux)
- 31How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 32Delete print jobs from the print queue.
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34I cannot scan via network.
- 35(Video) When I print photos, the color quality is not good.
- 36The driver installation finished successfully but I cannot print. (Linux)
- 37I want to print using CUPS while keeping SELinux enabled. (Linux)
- 38The scanning speed is slow when scanning from my machine. (Windows)
- 39I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 40Add your Brother machine with AirPrint (macOS)
- 41I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43Large characters are printed incorrectly. (Linux)
- 44I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 45Wrong Ink Color
- 46Cannot Detect Ink Volume
- 47Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 48Paper Size Mismatch or Paper Size Mismatch [Tray 1] or Paper Size Mismatch [Tray 2]
- 49Improve poor print quality.
- 50I cannot install the Brother software (Mac)