FAQs & Troubleshooting
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183 Results
- 1I still receive the error message "Paper Jam" after I removed the jammed paper.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Load paper in the paper tray
- 4Cannot Detect
- 5Load envelopes
- 6How do I know which side up my photo paper should be in the tray?
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Paper Jam
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10How to identify your Operating System (OS).
- 11The printer status is Offline or Paused.
- 12The scanner cover support has come off. (With Video Instructions)
- 13One or more of my colors are not printing (blank).
- 14What driver package format is supported by my Linux distribution?
- 15Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17Cannot Detect Ink Volume
- 18Improve poor print quality.
- 19Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 23When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 24Cover is Open
- 25Replace Ink
- 26Change the printer driver settings (Windows/macOS)
- 27Can I print from or scan to Android™ Smartphone?
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Delete print jobs from the print queue.
- 31Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 32I cannot print from my computer via USB.
- 33Can third party ink be used to refill the ink cartridges?
- 34I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 35Cannot print after a Windows 10 update (June 2020)
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 39Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 40I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 41Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 42High Temperature
- 43Ink Low
- 44No Paper Fed
- 45Wrong Paper Size
- 46When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 47Where is the USB port on the machine?
- 48Out of Memory
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50Install Starter Ink