FAQs & Troubleshooting
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134 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Install the Brother Mobile Connect application (for mobile device)
- 3My Brother machine could not be found over the network when I installed drivers on my computer.
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Check the remaining ink or toner level (Linux)
- 6I cannot find some option in the Printing preferences. (For Windows)
- 7The printer status is Offline or Paused.
- 8(Video) Paper is Jammed in the Paper Tray
- 9How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 10Discover the MAC address of the Brother network card
- 11What driver package format is supported by my Linux distribution?
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 14I cannot print using my Brother machine on a wired network (Windows/macOS)
- 15I cannot print on a wireless (Wi-Fi) network (Windows)
- 16Enable the Brother machine's network interface.
- 17(Video) Paper is Jammed inside the Machine
- 18When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 19What is the default password for my Brother machine?
- 20When I print images, the quality is not good (Linux)
- 21I installed scan-key-tool, but it does not work. (Linux)
- 22Update the Driver or Firmware for your Brother machine
- 23Protect your Brother machine against unauthorised access over the network
- 24Delete print jobs from the print queue.
- 25I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 26Cannot Scan ##
- 27Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 282-sided Disable or 2-sided Disabled
- 29I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 30I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32Supported models of Universal Printer Driver for PCL
- 33I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 34I cannot connect my machine to a Windows 11 computer via USB.
- 35When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 36A security warning appears when accessing Web Based Management via HTTPS.
- 37I cannot print full-page photos or images using Email Print.
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39Configure and use the Scan Key Tool (Linux)
- 40Where can I download Brother iPrint&Scan application for Mac?
- 41I am unable to print from a client PC to a printer on a print server. (Linux)
- 42Firewall port requirements of the Scan Key Tool (Linux)
- 43Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 44The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 45Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 46Change the printer driver settings (Windows)
- 47Toner Ended
- 48(Video) Paper is Jammed in the 2-sided Tray
- 49Lines across the page
- 50Black lines down the page