FAQs & Troubleshooting
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306 Results
- 127/08/2024Where can I download Brother iPrint&Scan application for Mac?
- 204/07/2024Scan a document using Brother iPrint&Scan. (macOS only)
- 305/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 431/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 517/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 610/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 727/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 808/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 901/06/2023Delete print jobs from the print queue.
- 1016/05/2023I cannot print from my computer via USB.
- 1126/04/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1210/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1307/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1427/03/2023"Offline" appears on the Status Monitor.
- 1527/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1627/03/2023Change the printer driver settings (Windows/macOS)
- 1727/03/2023The printer status is Offline or Paused.
- 1824/03/2023Open the Status Monitor
- 1917/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2017/03/2023I can print but cannot scan via network. (For Windows)
- 2117/03/2023Open the "Scanners and Cameras" and Properties.
- 2214/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2314/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2414/02/2023Scan a document in Windows 8 and Windows 10.
- 2514/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2606/01/2023Condensation
- 2719/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 2819/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 2913/12/2022How to identify your Operating System (OS).
- 3015/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 3115/11/2022Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 3212/10/2022Can I print from DOS applications?
- 3326/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3412/09/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 3530/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3622/08/2022Configure the Scan to Email Feature (Linux)
- 3722/08/2022I keep getting the error message "Authenticate Err (Authentication error)".
- 3809/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3926/07/2022Configure and use the Scan Key Tool (Linux)
- 4020/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 4130/06/2022I can print but cannot scan via network. (For Mac)
- 4230/06/2022Check the Node Name of the Brother machine
- 4330/06/2022Scan a document into PaperPort™ using the TWAIN driver
- 4423/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4520/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 4609/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4702/05/2022When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 4820/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4920/04/2022Uninstall the Brother Software and Drivers (Windows)
- 5014/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.