FAQs & Troubleshooting
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305 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3What is Brother iPrint&Scan?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5What driver package format is supported by my Linux distribution?
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Replace Drum
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Load paper in the paper tray
- 12Jam Rear
- 13Jam Inside
- 14Jam Tray 1 / Jam Tray 2
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 18Replace Belt
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Jam MP Tray
- 22I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24Toner scatter or toner stain
- 25Can I print from DOS applications?
- 26Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 27Cover is Open
- 28Document Jam
- 29Jam Duplex
- 30Clean the inside of the machine (video instructions available)
- 31Replace Toner
- 32Print a web page from iPrint&Scan when using an Android™ mobile device.
- 33I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 34Carry out calibration to improve the color density
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38Adjust color settings by using the custom setting in the printer driver
- 39Replace Parts
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42Small Paper
- 43No Drum Unit
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 46Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 47Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 48Duplex Disabled
- 49Wrong Paper Size
- 50When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.