FAQs & Troubleshooting
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306 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Can I print from or scan to Android™ Smartphone?
- 7I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 8Adjust color settings by using the custom setting in the printer driver
- 9Jam Rear
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Load paper in the paper tray
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Replace WT Box
- 16Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20Jam Inside
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Replace Parts
- 24Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 25Replace Belt
- 26Replace Drum
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28What is Brother iPrint&Scan?
- 29Drum Stop
- 30Print both sides of paper or a booklet automatically
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32What driver package format is supported by my Linux distribution?
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34Locate files scanned with ControlCenter2 (For Macintosh)
- 35The printer status is Offline or Paused.
- 36Document Jam
- 37Jam Tray 1 / Jam Tray 2
- 38Jam MP Tray
- 39Envelope creases
- 40Colored lines across the page
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42Replace Toner
- 43Cannot print after a Windows 10 update (June 2020)
- 44What is the difference between the toner cartridge and the drum unit?
- 45How to identify your Operating System (OS).
- 46Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 47Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 48No Drum Unit
- 49I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 50When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.