FAQs & Troubleshooting
![]() |
Popular |
288 Results
- 1What is Brother iPrint&Scan?
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 4Adjust color settings by using the custom setting in the printer driver
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10The printer status is Offline or Paused.
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Change the printer driver settings (Windows/macOS)
- 16Printouts have wrinkles.
- 17What can happen if the wrong paper is used in your machine.
- 18How do I turn off/on the Toner Save Mode?
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21How to identify your Operating System (OS).
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24Can I print from or scan to Android™ Smartphone?
- 25Scan and save a document in PDF format (Scan to File)
- 26Is my Brother machine compatible with Windows Vista?
- 27Vertical colored streaks or bands appear on the page.
- 28Scan from the Brother iPrint&Scan application using Windows Phone.
- 29I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 30I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 31Tips for copy/scanning and preventing document jams
- 32I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 37Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 38How do I replace the belt unit?
- 39How do I install additional memory?
- 40I'm using Macintosh. What is the PreScan option used for?
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44How do I improve the color density? (Print Calibration)
- 45I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 46Which E-mail packages are compatible with ControlCenter3?
- 47Spots are printed at 75mm.
- 48Colors are light or unclear on the whole page.
- 49Nothing is printed on the page or some colors are missing.
- 50Protect your Brother machine against unauthorised access over the network