FAQs & Troubleshooting
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268 Results
- 105/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 231/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 317/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 410/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 527/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 608/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 701/06/2023Delete print jobs from the print queue.
- 816/05/2023I cannot print from my computer via USB.
- 926/04/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1010/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1127/03/2023"Offline" appears on the Status Monitor.
- 1227/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1327/03/2023Change the printer driver settings (Windows/macOS)
- 1427/03/2023The printer status is Offline or Paused.
- 1524/03/2023Open the Status Monitor
- 1617/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 1717/03/2023I can print but cannot scan via network. (For Windows)
- 1817/03/2023Open the "Scanners and Cameras" and Properties.
- 1914/02/2023Scan and save a document in PDF format (Scan to File)
- 2014/02/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 2114/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2214/02/2023Scan a document in Windows 8 and Windows 10.
- 2314/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2419/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 2519/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 2613/12/2022How to identify your Operating System (OS).
- 2715/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 2831/10/2022Which E-mail packages are compatible with ControlCenter3?
- 2931/10/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 3012/10/2022Scan a document into ScanSoft™ PaperPort™ 11SE
- 3112/10/2022Can I print from DOS applications?
- 3211/10/2022When I scan a document using ControlCenter, the scanned file size is too big.
- 3326/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3420/09/2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3512/09/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 3630/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3722/08/2022Configure the Scan to Email Feature (Linux)
- 3809/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3908/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 4003/08/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 4126/07/2022Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4226/07/2022Configure and use the Scan Key Tool (Linux)
- 4320/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 4430/06/2022I can print but cannot scan via network. (For Mac)
- 4530/06/2022Check the Node Name of the Brother machine
- 4623/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4720/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 4818/05/2022Locate files scanned with ControlCenter3 (For Windows)
- 4909/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5020/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.