FAQs & Troubleshooting
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- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4What is Brother iPrint&Scan?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Adjust color settings by using the custom setting in the printer driver
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Scan and save a document in PDF format (Scan to File)
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12The printer status is Offline or Paused.
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Print on plain paper or bond paper from the Manual feed slot
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Printouts (envelope, cardboard) have creases.
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22Reset the network settings to the factory default (video instructions available)
- 23Cannot print after a Windows 10 update (June 2020)
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26No Belt Unit
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28Carry out calibration to improve the color density
- 29Printouts are curled or wavy.
- 30What can happen if the wrong paper is used in your machine.
- 31When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 32Print on envelopes, labels or thick paper from the Manual feed slot
- 33I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35What driver package format is supported by my Linux distribution?
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37Printouts have wrinkles.
- 38Turn the Toner Save Mode on or off.
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 40I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 41The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 42I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 43Toner Low
- 44When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 45What is the recommended paper?
- 46Install additional memory.
- 47Protect your Brother machine against unauthorised access over the network
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 50Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?