FAQs & Troubleshooting
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278 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Scan and save a document in PDF format (Scan to File)
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7What is Brother iPrint&Scan?
- 8Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 9Wrinkles or creases
- 10What is the recommended paper?
- 11How to load numbered checks or forms in the paper tray?
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Change the printer driver settings (Windows/macOS)
- 14Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 15When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16How do I install the Optional Tray Unit?
- 17Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 18I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21What is a "Generic PCL Driver"?
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23Delete print jobs from the print queue.
- 24How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 25Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 26Use the Universal Printer Driver for PCL
- 27I keep getting the error message "Authenticate Err (Authentication error)".
- 28I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 29Which E-mail packages are compatible with ControlCenter3?
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 34Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36Can I print from or scan to Android™ Smartphone?
- 37I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 38How do I clear the message "Jam Duplex" from the LCD?
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 41Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 42Locate files scanned with ControlCenter3 (For Windows)
- 43Pre-Required Procedures (Linux)
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 47I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 50How can I prevent public access to certain features on my Brother machine?