FAQs & Troubleshooting
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187 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Can I print from or scan to Android™ Smartphone?
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6What is the BRAdmin Professional software used for?
- 7Does NC-2200w work with Windows Vista?
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 12When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 13I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 14What driver package format is supported by my Linux distribution?
- 15Delete print jobs from the print queue.
- 16I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 17How do I install additional memory?
- 18When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 19I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 20Can I print from DOS applications?
- 21How do I factory reset the print server?
- 22I'm using Macintosh®. What are the settings in the Scanner window used for?
- 23Pre-Required Procedures (Linux)
- 24My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 25What is a "Generic PCL Driver"?
- 26What is UPnP and SSDP?
- 27Cannot print after a Windows 10 update (June 2020)
- 28I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 29When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 30I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 31What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 32Print the Network Configuration page
- 33Change the printer driver settings (Windows/macOS)
- 34The printer status is Offline or Paused.
- 35My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 36I'm using Macintosh. What is the PreScan option used for?
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38How to identify your Operating System (OS).
- 39I cannot use the "Modules Update" button on Web BRAdmin.
- 40What can happen if the wrong paper is used in your machine.
- 41When trying to print from Mac OS® X the print queue is stopped.
- 42How do I install the Optional Tray Module?
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 45Replace the toner cartridge.
- 46I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 47Print command (cupswrapper) (Linux)
- 48I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 49Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 50Check the IP addresses of your PC and the Brother machine