FAQs & Troubleshooting
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187 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The machine does not print anything.
- 3Does NC-2200w work with Windows Vista?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Can I print from or scan to Android™ Smartphone?
- 7The printer status is Offline or Paused.
- 8Change the printer driver settings (Windows/macOS)
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 11Print the Network Configuration page
- 12I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 13When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 14What driver package format is supported by my Linux distribution?
- 15Delete print jobs from the print queue.
- 16Pre-Required Procedures (Linux)
- 17Functions supported in the Windows 7 built-in drivers
- 18When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 19I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 20How do I factory reset the print server?
- 21I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 23What is the Network Shared printing?
- 24I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 25What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 26Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 30The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32What is the BRAdmin Professional software used for?
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 35The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 36I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 37I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 38What can happen if the wrong paper is used in your machine.
- 39When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 40When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 41Windows 10 Support Information
- 42Open the Control Panel (For Windows)
- 43I cannot print from my computer via USB.
- 44I cannot print from my computer via network. (For Macintosh)
- 45I cannot print from my computer via network. (For Windows)
- 46I can print but cannot scan via network. (For Windows)
- 47I cannot scan via USB. (Mac OS X)
- 48I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 49The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 50I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)