FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I print from or scan to Android™ Smartphone?
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9What is Brother iPrint&Scan?
- 10Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Curled (video instructions available)
- 14Delete print jobs from the print queue.
- 15What kind of paper can I use?
- 16Wrinkles or creases
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 19Replace Toner
- 20Turn the Toner Save mode on or off
- 21I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 22Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 23Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 24I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28Print a web page from iPrint&Scan when using an Android™ mobile device.
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30JAM INSIDE
- 31JAM TRAY 1
- 32Curled or wavy
- 33REPLACE DRUM
- 34I cannot start ControlCenter4.
- 35Cover is Open
- 36Print on envelopes, labels, or thick paper from the manual feed slot.
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Check Connection
- 39The printer status is Offline or Paused.
- 40What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 41JAM DUPLEX
- 42Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 43What is Toner Continue Mode?
- 44Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 45How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 46I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 47MANUAL FEED
- 48Poor fixing
- 49Drum Error (Drum!)
- 50Configure the Scan to Email Feature (Linux)