FAQs & Troubleshooting
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205 Results
- 1Curled (video instructions available)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Jam Rear
- 4JAM INSIDE
- 5JAM TRAY 1
- 6Replace Toner
- 7JAM DUPLEX
- 8Curled or wavy
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 14Delete print jobs from the print queue.
- 15What is Toner Continue Mode?
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17Wrinkles or creases
- 18I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 19Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 20Hollow print
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 23Change the printer driver settings (Windows/macOS)
- 24What kind of paper can I use?
- 25White lines, bands or ribbing across the page
- 26Ghost
- 27Scan a document and e-mail it as an attachment. (For Windows)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 31Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33Scan a document and open the scanned image with a graphics application using the SCAN key on my Brother machine
- 34Duplex Disabled
- 35Is my Brother machine compatible with Windows Vista?
- 36Uninstall the drivers. (Mac OS X 10.5)
- 37When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 38Curled
- 39Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 40Page skewed
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 43Drum Stop
- 44The printer status is Offline or Paused.
- 45MANUAL FEED
- 46Size mismatch
- 47Faint
- 48Print on envelopes, labels, or thick paper from the manual feed slot.
- 49Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)