FAQs & Troubleshooting
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202 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Clean the paper pick-up roller (video instructions available)
- 3JAM INSIDE
- 4Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 5Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 6Jam Rear
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10Replace Toner
- 11Turn the Toner Save mode on or off
- 12Page skewed
- 13Check Connection
- 14NO TONER
- 15MANUAL FEED
- 16Curled (video instructions available)
- 17When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 18What driver package format is supported by my Linux distribution?
- 19REPLACE DRUM
- 20Pre-Required Procedures (Linux)
- 21Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 22Can I print from or scan to Android™ Smartphone?
- 23The printer status is Offline or Paused.
- 24Delete print jobs from the print queue.
- 25No Paper
- 26Toner Low or Prepare New Toner Cartridge
- 27What kind of paper can I use?
- 28Curled
- 29Wrinkles or creases
- 30Print Unable
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33Toner specks
- 34Ghost
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 37The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 38I cannot start ControlCenter4.
- 39Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41TONER ENDED
- 42In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 43Drum Error (Drum!)
- 44JAM TRAY 1
- 45Curled or wavy
- 46White lines across the page
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48What is the recommended paper?
- 49When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 50I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.