FAQs & Troubleshooting
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183 Results
- 1What is Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Scan and save a document in PDF format (Scan to File)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 10Change the printer driver settings (Windows/macOS)
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 15Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 16The printer status is Offline or Paused.
- 17I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 21What is the BRAdmin Professional software used for?
- 22What is the recommended paper?
- 23Delete print jobs from the print queue.
- 24The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 25Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 26The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 27I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29Protect your Brother machine against unauthorised access over the network
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31Can I use AirPrint with my Brother machine?
- 32Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 33I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 34Locate files scanned with ControlCenter3 (For Windows)
- 35The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 36Is my Brother machine compatible with Windows Vista?
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39Open the Status Monitor
- 40Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 41How to identify your Operating System (OS).
- 42I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 43I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 44Can I print from or scan to Android™ Smartphone?
- 45I am sharing my Brother machine. I can print but cannot scan.
- 46The paper is skewed when it's printed.
- 47Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 48I am using Windows. When I print a document, the printed page is blank. What should I do?
- 49Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 50Change the user interface of ControlCenter3