FAQs & Troubleshooting
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236 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Load paper.
- 3How to identify your Operating System (OS).
- 4Can I print from or scan to Android™ Smartphone?
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Does NC-2200w work with Windows Vista?
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9How do I know the current network configuration?
- 10I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 11When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 12Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 13I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 14"Document Jam" error appears on the LCD. What should I do?
- 15What driver package format is supported by my Linux distribution?
- 16I can print but cannot scan via network. (For Windows)
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18Change the printer driver settings (Windows/macOS)
- 19I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 20Can I print using the IPP protocol on Windows XP?
- 21What is the BRAdmin Professional software used for?
- 22How do I know the current network configuration?
- 23Pre-Required Procedures (Linux)
- 24Delete print jobs from the print queue.
- 25I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 26How do I load legal size paper in the paper tray?
- 27Load envelopes, labels, or thick paper into the manual feed slot.
- 28Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 29Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 30When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 31The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 32I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 33I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 34I'm using Macintosh®. What are the settings in the Scanner window used for?
- 35Open the Control Panel (For Windows)
- 36The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 37I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 39The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 40Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 41I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 42Which E-mail packages are compatible with ControlCenter3?
- 43"Paper Jam Rear" error appears on the LCD. What should I do?
- 44When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 45I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 46When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50I can print but cannot scan via network. (For Macintosh)