FAQs & Troubleshooting
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295 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2How can I print, fax, copy and scan using A3/Ledger size paper?
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Can I print from or scan to Android™ Smartphone?
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10How do I know which side up my photo paper should be in the tray?
- 11The printer status is Offline or Paused.
- 12Load paper in the paper tray
- 13Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 14Replace Ink
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17One or more of my colors are not printing (blank). What can I do?
- 18What driver package format is supported by my Linux distribution?
- 19I cannot print using my Brother machine on a wireless network (Mac)
- 20Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25Change the printer driver settings (Windows/macOS)
- 26How do I load paper in paper tray#2?
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29How to identify your Operating System (OS).
- 30Scan and save a document in PDF format (Scan to File)
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32I cannot print using my Brother machine on a wireless network (Windows)
- 33How do I load envelopes into my machine?
- 34Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 35Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 36Enable the Brother machine's network interface.
- 37A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 38Print using only the black ink cartridge when the Color cartridges have run out.
- 39Wireless setup is requesting a WPS PIN to complete the setup
- 40I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 41Scan from the Brother iPrint&Scan application using Windows Phone.
- 42I still receive the error message "Paper Jam" after I removed the jammed paper.
- 43Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 44Delete print jobs from the print queue.
- 45The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 46Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 47Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 48Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 49When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 50Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?