FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2How can I print, fax, copy and scan using A3/Ledger size paper?
- 3What is Brother iPrint&Scan?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Can I print from or scan to Android™ Smartphone?
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7The LCD displays an error code (number). What does it mean?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9The printer status is Offline or Paused.
- 10One or more of my colors are not printing (blank). What can I do?
- 11Load paper in the paper tray
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15What driver package format is supported by my Linux distribution?
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Scan and save a document in PDF format (Scan to File)
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 26Print using only the black ink cartridge when the Color cartridges have run out.
- 27Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 28Is my Brother machine compatible with Windows Vista?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31Replace Ink
- 32Delete print jobs from the print queue.
- 33How to identify your Operating System (OS).
- 34The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 35The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 36How do I know which side up my photo paper should be in the tray?
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 39My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 40A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 43When I print, the pages are smudged with ink. What should I do?
- 44How do I load envelopes into my machine?
- 45Cannot print after a Windows 10 update (June 2020)
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 48Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 49I cannot print using my Brother machine on a wireless network (Windows)
- 50I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.