FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3The LCD displays an error code (number). What does it mean?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5I cannot install the printer driver or print in Windows 11.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9One or more of my colors are not printing (blank). What can I do?
- 10Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 14Change the printer driver settings (Windows/macOS)
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 17How to identify your Operating System (OS).
- 18Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 19I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 20When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 23Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25The printer status is Offline or Paused.
- 26I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 27I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 28Locate files scanned with ControlCenter3 (For Windows)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32What is Brother iPrint&Scan?
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34Print using only the black ink cartridge when the Color cartridges have run out.
- 35How do I load envelopes into my machine?
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38Check the firmware version.
- 39Protect your Brother machine against unauthorised access over the network
- 40Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 41Print a web page from iPrint&Scan when using an Android™ mobile device.
- 42Can I print from or scan to Android™ Smartphone?
- 43I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 44What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 45My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 46Load paper in the paper tray
- 47Pre-Required Procedures (Linux)
- 48I cannot print using my Brother machine on a wireless network (Windows)
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.