FAQs & Troubleshooting
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241 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3The printer status is Offline or Paused.
- 4I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 5Can I print from or scan to Android™ Smartphone?
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 12Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14I cannot make borderless prints.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16How do I know which side up my photo paper should be in the tray?
- 17Scan and save a document in PDF format (Scan to File)
- 18I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 19How to identify your Operating System (OS).
- 20The edge of glossy paper is smudged.
- 21Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 22When I print, the pages are smudged with ink. What should I do?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24What driver package format is supported by my Linux distribution?
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26Scan a document in Mac OS X 10.7.
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28Windows 10 Support Information
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31Locate files scanned with ControlCenter2 (For Macintosh)
- 32The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34What is the BRAdmin Professional software used for?
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36How do I clear the message "INK EMPTY" from the display?
- 37Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 38Protect your Brother machine against unauthorised access over the network
- 39Delete print jobs from the print queue.
- 40Change the printer driver settings (Windows/macOS)
- 41How do I clear Machine Error 46?
- 42I cannot feed the paper from the Photo Paper Tray.
- 43How do I start ControlCenter3?
- 44Can third party ink be used to refill the ink cartridges?
- 45Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 46When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 47How do I clean the Scanner to improve the copy or fax quality?
- 48What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 49I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 50My Antivirus Software gives a warning message during the installation of Web BRAdmin.