FAQs & Troubleshooting
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198 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3What driver package format is supported by my Linux distribution?
- 4Change the printer driver settings (Windows/macOS)
- 5Can I print from or scan to Android™ Smartphone?
- 6Scan and save a document in PDF format (Scan to File)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8How to identify your Operating System (OS).
- 9I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 10How do I know which side up my photo paper should be in the tray?
- 11Can I print using only the black ink cartridge when the Color cartridges have run out?
- 12Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 13Pre-Required Procedures (Linux)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16Delete print jobs from the print queue.
- 17The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 18When I print, the pages are smudged with ink. What should I do?
- 19The edge of glossy paper is smudged.
- 20Where can I get FaceFilter Studio and what can I do with this application?
- 21One or more of my colors are not printing (blank). What can I do?
- 22The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 27In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 28How do I clean the Scanner to improve the copy quality?
- 29I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31How do I clear Machine Error 46?
- 32I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 33I cannot remove red-eye.
- 34Configure and use the Scan Key Tool (Linux)
- 35Scan using XSane or GIMP (Linux)
- 36Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 37I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 38Paper size settings are unavailable when I print from OpenOffice (Linux)
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40Configure scan settings without administrator privileges (Linux)
- 41Can I use AirPrint with my Brother machine?
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 44I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 45Is my Brother machine compatible with Windows Vista?
- 46How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 47I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 48I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?