FAQs & Troubleshooting
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182 Results
- 1(Video) Load A4/Letter paper
- 2(Video) Load A5 paper
- 3Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Replace Drum
- 7Replace Toner
- 8Download a file from the "Downloads" section and save it to Windows 10 computer.
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12The printer status is Offline or Paused.
- 13What is Brother iPrint&Scan?
- 14Can I print from or scan to Android™ Smartphone?
- 15Fuser Error or Self-Diagnostic
- 16(Video) Set up your Brother machine
- 17(Video) Unpack your Brother machine
- 18Delete print jobs from the print queue.
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22Open the "Scanners and Cameras" and Properties.
- 23I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Jam Inside
- 26Jam Tray
- 27Turn the Toner Save mode on or off
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 30When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 31Enable the Brother machine's network interface.
- 32Load paper in the paper tray
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 35Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 37Unable to Scan / Scan Unable
- 38Discover the MAC address of the Brother network card
- 39TONER ENDED
- 40I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 41Uninstall the Brother Software and Drivers (Windows)
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 43Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 44What is the difference between the toner cartridge and the drum unit?
- 45How to identify your Operating System (OS).
- 46Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 47Change the printer driver settings (Windows/macOS)
- 48I installed scan-key-tool, but it does not work. (Linux)
- 49Set up your Brother machine on a wireless network.
- 50I cannot print using my Brother machine on a wireless network (Windows)
