FAQs & Troubleshooting
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192 Results
- 1(Video) Load A5 long edge paper
- 2(Video) Load A5 short edge/A4/Letter paper
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Load paper in the paper tray
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15The printer status is Offline or Paused.
- 16Replace Drum
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Print a web page from iPrint&Scan when using an Android™ mobile device.
- 21Jam Tray
- 22Replace Toner
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24Print Unable or Print Unable XX
- 25(Video) Unpack your Brother machine
- 26Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33Document Jam
- 34Jam Inside
- 35Check the remaining ink or toner level (Linux)
- 36Enable the Brother machine's network interface.
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38Scan from the Brother iPrint&Scan application using Windows Phone.
- 39I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 40Reset the network settings to the factory default
- 41What is the recommended paper?
- 42Print the Network Configuration Report
- 43My Brother machine could not be found over the network when I installed drivers on my PC.
- 44(Video) Set up your Brother machine
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 48Turn the Toner Save mode on or off
- 49Cannot print after a Windows 10 update (June 2020)
- 50I cannot save a file downloaded from the Brother support website (For Windows)