FAQs & Troubleshooting
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190 Results
- 1(Video) Load A5 long edge paper
- 2(Video) Load A5 short edge/A4/Letter paper
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4What is Brother iPrint&Scan?
- 5Replace Toner
- 6Replace Drum
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Jam Inside
- 9Set up your Brother machine on a wireless network.
- 10Load paper in the paper tray
- 11How to identify your Operating System (OS).
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16I cannot print using my Brother machine on a wireless network (Windows)
- 17What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19(Video) Unpack your Brother machine
- 20Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22Can I print from or scan to Android™ Smartphone?
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24My Brother machine could not be found over the network when I installed drivers on my PC.
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29No Toner
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31(Video) Set up your Brother machine
- 32Jam Tray
- 33The printer status is Offline or Paused.
- 34Turn the Toner Save mode on or off
- 35Change the printer driver settings (Windows/macOS)
- 36The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 37Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Can I use AirPrint with my Brother machine?
- 39Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 40Scan and save a document in PDF format for Windows (Scan to File)
- 41Protect your Brother machine against unauthorised access over the network
- 42Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 44Toner Low
- 45What is the recommended paper?
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 48I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 49Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 50I cannot save a file downloaded from the Brother support website (For Windows)