FAQs & Troubleshooting
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129 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3Jam Inside
- 4Replace Drum
- 5Replace Toner
- 6Turn the Toner Save mode on or off
- 7Jam Tray
- 8Can I print from or scan to Android™ Smartphone?
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13The printer status is Offline or Paused.
- 14"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 15What is Toner Continue Mode?
- 16I cannot print from my computer via USB.
- 17Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 18Cartridge Error
- 19No Toner
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22Unable to Scan / Scan Unable
- 23Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 24What driver package format is supported by my Linux distribution?
- 25How to identify your Operating System (OS).
- 26Change the printer driver settings (Windows/macOS)
- 27Cover is Open
- 28Drum End Soon
- 29What is the recommended paper?
- 30Print command (cupswrapper) (Linux)
- 31When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 32No Drum
- 33TONER ENDED
- 34Toner Low
- 35Drum !
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Print Unable or Print Unable XX
- 40No Paper
- 41Out of Memory
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 46"Offline" appears on the Status Monitor.
- 47Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine
- 48Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 49In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 50Large characters are printed incorrectly. (Linux)