FAQs & Troubleshooting
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195 Results
- 15115/11/2010When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 15215/11/2010Create or view a XML Paper Specification document
- 15308/11/2010When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 15403/11/2010The LCD displays an error code (number). What does it mean?
- 15526/10/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 15621/10/2010How do I clear Machine Error 46?
- 15723/09/2010The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 15823/09/2010I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15917/09/2010In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 16009/09/2010When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 16122/07/2010Where do I find manuals for my Brother machine?
- 16221/06/2010When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 16303/06/2010How do I know which side up my photo paper should be in the tray?
- 16426/04/2010When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 16509/02/2010My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 16624/09/2009How do I print envelopes?
- 16726/08/2009How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 16804/08/2009"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 16920/04/2009The ink cartridges run out very quickly. Is there any reason for that?
- 17007/04/2009I'm unable to access the memory (media) card in the media slot. What can I do?
- 17126/03/2009I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 17223/03/2009I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 17312/03/2009Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 17410/03/2009Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 17510/03/2009Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 17623/10/2008What is MFL-Pro Suite Software?
- 17709/10/2008Why is it necessary for my machine to go through regular cleaning cycles?
- 17822/07/2008When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 17929/10/2007I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 18026/10/2007I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 18109/10/2007I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 18220/08/2007Can I print using only the black ink cartridge when the Color cartridges have run out?
- 18329/06/2007Where can I get FaceFilter Studio and what can I do with this application?
- 18426/06/2007Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 18522/06/2007I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 18601/06/2007Is there any way to reduce Ink consumption when printing from my computer?
- 18701/06/2007When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 18801/06/2007Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 18901/06/2007Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 19001/06/2007Black Ink is still wet after printing on Glossy Paper (For PC Printing). What can I do?
- 19120/03/2007I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 19218/08/2006While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 19313/07/2006How do I clean the Scanner to improve the copy quality?
- 19403/04/2006When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 19503/04/2006Images of the thumbnail page from the media (memory) card won't print.