FAQs & Troubleshooting
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195 Results
- 1How do I load paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Scan and save a document in PDF format (Scan to File)
- 4How do I load 10 x 15 Glossy paper into my machine?
- 5I'm using Macintosh. What is the PreScan option used for?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7How do I know which side up my photo paper should be in the tray?
- 8The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11Pre-Required Procedures (Linux)
- 12When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 13How to identify your Operating System (OS).
- 14Change the printer driver settings (Windows/macOS)
- 15I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 16What driver package format is supported by my Linux distribution?
- 17Can I print from or scan to Android™ Smartphone?
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 20When I print, the pages are smudged with ink. What should I do?
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 23How do I clear Machine Error 46?
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 26Is my Brother machine compatible with Windows Vista?
- 27Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30How do I clear the message "PAPER JAM" from the display?
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32Delete print jobs from the print queue.
- 33Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 34When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 35One or more of my colors are not printing (blank). What can I do?
- 36Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 37Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 38Configure and use the Scan Key Tool (Linux)
- 39Open the "Scanners and Cameras" and Properties.
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42Configure the Scan to Email Feature (Linux)
- 43Configure scan settings without administrator privileges (Linux)
- 44Open the Status Monitor
- 45Can I use AirPrint with my Brother machine?
- 46Locate files scanned with ControlCenter2 (For Macintosh)
- 47I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48Where can I get FaceFilter Studio and what can I do with this application?
- 49I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 50Which E-mail packages are compatible with ControlCenter3?
