FAQs & Troubleshooting
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197 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2What driver package format is supported by my Linux distribution?
- 3How do I load paper?
- 4Scan and save a document in PDF format (Scan to File)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6How do I load 10 x 15 Glossy paper into my machine?
- 7How do I know which side up my photo paper should be in the tray?
- 8Can I print from or scan to Android™ Smartphone?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 11The edge of glossy paper is smudged.
- 12Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 13Why can't I print when an ink cartridge is empty?
- 14How do I clear the message "PAPER JAM" from the display?
- 15Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 16How do I clear Machine Error 46?
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 19When I print, the pages are smudged with ink. What should I do?
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21How to identify your Operating System (OS).
- 22Locate files scanned with ControlCenter3 (For Windows)
- 23Change the printer driver settings (Windows/macOS)
- 24Can I print using only the black ink cartridge when the Color cartridges have run out?
- 25Which E-mail packages are compatible with ControlCenter3?
- 26When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 27I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 30Can third party ink be used to refill the ink cartridges?
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Install the built-in drivers (For Windows 8 and Windows 10)
- 33The printer status is Offline or Paused.
- 34One or more of my colors are not printing (blank). What can I do?
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36Where can I get FaceFilter Studio and what can I do with this application?
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 39The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 40Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 41Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 42Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 43How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 44Print command (cupswrapper) (Linux)
- 45When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 46Delete print jobs from the print queue.
- 47Locate files scanned with ControlCenter2 (For Macintosh)
- 48When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 49Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 50How do I replace the Ink Cartridge?