FAQs & Troubleshooting
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209 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3How do I load envelopes into my machine?
- 4How do I know which side up my photo paper should be in the tray?
- 5Replace Ink
- 6Can I print from or scan to Android™ Smartphone?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 11Can I use AirPrint with my Brother machine?
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13Paper Jam
- 14Windows 7 Support Information
- 15Change the printer driver settings (Windows/macOS)
- 16The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 17Scan and save a document in PDF format (Scan to File)
- 18Delete print jobs from the print queue.
- 19I still receive the error message "Paper Jam" after I removed the jammed paper.
- 20Which E-mail packages are compatible with ControlCenter3?
- 21The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 22When I print, the pages are smudged with ink. What should I do?
- 23I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 24Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Locate files scanned with ControlCenter2 (For Macintosh)
- 29Locate files scanned with ControlCenter3 (For Windows)
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 32When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 33What driver package format is supported by my Linux distribution?
- 34When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 35Where can I get FaceFilter Studio and what can I do with this application?
- 36When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 37Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 38I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 43When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 44Where is the USB port on the machine?
- 45Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48Pre-Required Procedures (Linux)
- 49When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.