FAQs & Troubleshooting
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192 Results
- 1I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 2Install Presto!® PageManager® onto Windows 10.
- 3What driver package format is supported by my Linux distribution?
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8How do I load paper?
- 9Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 10The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 11When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 12Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 13Delete print jobs from the print queue.
- 14The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 15I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 16Install the built-in drivers (For Windows 8 and Windows 10)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21How to identify your Operating System (OS).
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23Uninstall the drivers. (Mac OS X 10.5)
- 24I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 25How do I know which side up my photo paper should be in the tray?
- 26The printer status is Offline or Paused.
- 27Scan and save a document in PDF format (Scan to File)
- 28Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 31Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 32I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 33When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 34When I print, the pages are smudged with ink. What should I do?
- 35Uninstall the drivers (Windows)
- 36Configure the Scan to Email Feature (Linux)
- 37Uninstall printer drivers (Linux)
- 38Locate files scanned with ControlCenter2 (For Macintosh)
- 39The edge of glossy paper is smudged.
- 40The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 41Windows 7 Support Information
- 42One or more of my colors are not printing (blank). What can I do?
- 43How do I clear the message "PAPER JAM" from the display?
- 44How do I clean the Scanner to improve the copy quality?
- 45Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 46When I print images, the quality is not good (Linux)
- 47When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 48How do I print envelopes?
- 49Paper size settings are unavailable when I print from OpenOffice (Linux)
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)