FAQs & Troubleshooting
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191 Results
- 1Install Presto!® PageManager® onto Windows 10.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What driver package format is supported by my Linux distribution?
- 4Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6How to identify your Operating System (OS).
- 7Install the built-in drivers (For Windows 8 and Windows 10)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 10Which E-mail packages are compatible with ControlCenter3?
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12Why can't I print when an ink cartridge is empty?
- 13How do I load paper?
- 14Delete print jobs from the print queue.
- 15Locate files scanned with ControlCenter3 (For Windows)
- 16How do I clear Machine Error 46?
- 17One or more of my colors are not printing (blank). What can I do?
- 18I'm using Macintosh. What is the PreScan option used for?
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20Can I print from or scan to Android™ Smartphone?
- 21How do I know which side up my photo paper should be in the tray?
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 24The edge of glossy paper is smudged.
- 25Change the printer driver settings (Windows/macOS)
- 26Where can I get FaceFilter Studio and what can I do with this application?
- 27When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 28Pre-Required Procedures (Linux)
- 29The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31Scan and save a document in PDF format (Scan to File)
- 32Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 33I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 34I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 35Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 36Can third party ink be used to refill the ink cartridges?
- 37When I print, the pages are smudged with ink. What should I do?
- 38Where is the USB port on the machine?
- 39How do I clear the message "PAPER JAM" from the display?
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 42Check the firmware version.
- 43"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 44How do I clear the message "INK EMPTY" from the display?
- 45Uninstall the drivers. (Mac OS X 10.5)
- 46Set the date and time
- 47I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 48I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 49I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 50Open the Status Monitor