FAQs & Troubleshooting
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204 Results
- 1How do I load paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4How do I load 10 x 15 Glossy paper into my machine?
- 5Scan and save a document in PDF format (Scan to File)
- 6Can I print from or scan to Android™ Smartphone?
- 7How do I know which side up my photo paper should be in the tray?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Delete print jobs from the print queue.
- 11Change the printer driver settings (Windows/macOS)
- 12Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 13Why can't I print when an ink cartridge is empty?
- 14How to identify your Operating System (OS).
- 15Locate files scanned with ControlCenter2 (For Macintosh)
- 16Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 17I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 19Can I print using only the black ink cartridge when the Color cartridges have run out?
- 20How do I replace the Ink Cartridge?
- 21The printer status is Offline or Paused.
- 22I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 23I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 24I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 25I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 26Locate files scanned with ControlCenter3 (For Windows)
- 27The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 28How do I clear Machine Error 46?
- 29I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31Which E-mail packages are compatible with ControlCenter3?
- 32Can third party ink be used to refill the ink cartridges?
- 33When I print, the pages are smudged with ink. What should I do?
- 34When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 35When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 36Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 37Uninstall the drivers. (Mac OS X 10.5)
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40What driver package format is supported by my Linux distribution?
- 41Install the built-in drivers (For Windows 8 and Windows 10)
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 44I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 45When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 46I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 47I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 48When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 49Where is the USB port on the machine?
- 50What kind of Media Adapter can I use?