FAQs & Troubleshooting
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204 Results
- 1How do I load paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4How do I load 10 x 15 Glossy paper into my machine?
- 5What driver package format is supported by my Linux distribution?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7How do I know which side up my photo paper should be in the tray?
- 8Which E-mail packages are compatible with ControlCenter3?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Scan and save a document in PDF format (Scan to File)
- 11Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 12When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 13Where is the USB port on the machine?
- 14What kind of Media Adapter can I use?
- 15"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 16The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 17Pre-Required Procedures (Linux)
- 18Install the built-in drivers (For Windows 8 and Windows 10)
- 19Can I print from or scan to Android™ Smartphone?
- 20The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 21When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 22When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 23How do I clear the message "PAPER JAM" from the display?
- 24Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 25Configure the Scan to Email Feature (Linux)
- 26When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 27Improve poor print quality.
- 28I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 29I cannot scan when using SELinux (Security-Enhanced Linux)
- 30When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 31Delete print jobs from the print queue.
- 32How to identify your Operating System (OS).
- 33Locate files scanned with ControlCenter3 (For Windows)
- 34Change the printer driver settings (Windows/macOS)
- 35The printer status is Offline or Paused.
- 36I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 37One or more of my colors are not printing (blank). What can I do?
- 38Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 39Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 40Uninstall the drivers (Windows)
- 41I'm using Macintosh. What is the PreScan option used for?
- 42Why can't I print when an ink cartridge is empty?
- 43Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 44I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 45I installed scan-key-tool, but it does not work. (Linux)
- 46Configure scan settings without administrator privileges (Linux)
- 47I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 48Check the firmware version.
- 49The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 50Open the "Scanners and Cameras" and Properties.