FAQs & Troubleshooting
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161 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 3Can I print from or scan to Android™ Smartphone?
- 4Scan multiple pages into one file instead of each scan being saved as a separate file.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Scan and save a document in PDF format (Scan to File)
- 7Change the printer driver settings (Windows/macOS)
- 8The printer status is Offline or Paused.
- 9When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 10Delete print jobs from the print queue.
- 11Install the built-in drivers (For Windows 8 and Windows 10)
- 12How to identify your Operating System (OS).
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 16The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 17When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 21I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 22How do I print on an envelope?
- 23A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 24Uninstall the drivers. (Mac OS X 10.5)
- 25Windows 10 Support Information
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 28Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 29Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 30I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 31I am having issues with the paper feed. What can I do?
- 32Clear the paper jam or printer jam.
- 33I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 34I'm using Macintosh. What is the PreScan option used for?
- 35How do I replace the Ink Cartridge?
- 36The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 39I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 40I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 41When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 42I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 43I'm using Mac OS® 9.1-9.2. How can I uninstall the drivers?
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 46The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 47Windows 7 Support Information
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 50I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?