FAQs & Troubleshooting
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233 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 4Delete print jobs from the print queue.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6What driver package format is supported by my Linux distribution?
- 7Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 8Does NC-2200w work with Windows Vista?
- 9Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 15How do I print on an envelope?
- 16I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 17I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 18The printer status is Offline or Paused.
- 19Can I print using only the black ink cartridge when the Color cartridges have run out?
- 20I am having issues with the paper feed. What can I do?
- 21Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 22How do I replace the Ink Cartridge?
- 23Scan and save a document in PDF format (Scan to File)
- 24Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 25I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 26The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 27Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 28When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 29When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 30Why can't I print when an ink cartridge is empty?
- 31In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 32Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 33Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 34The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 35Change the printer driver settings (Windows/macOS)
- 36Functions supported in the Windows 7 built-in drivers
- 37I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 38Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 39I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 40Uninstall the drivers. (Mac OS X 10.5)
- 41How do I program the date and time?
- 42Images of the thumbnail page from the media (memory) card won't print.
- 43I can print but cannot scan via network. (For Macintosh)
- 44Check the IP addresses of your PC and the Brother machine
- 45The message "No Device" appears when starting the "Status Monitor". What can I do?
- 46I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 47How do I clean the Scanner to improve the copy or fax quality?
- 48The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50Uninstall printer drivers (Linux)