FAQs & Troubleshooting
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236 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3What driver package format is supported by my Linux distribution?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7Can I print from or scan to Android™ Smartphone?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 9I am having issues with the paper feed. What can I do?
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11Scan and save a document in PDF format (Scan to File)
- 12I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 13I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15Which E-mail packages are compatible with ControlCenter3?
- 16Where is the USB port on the machine? I can't find it on the back of the unit.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 21Does NC-2200w work with Windows Vista?
- 22Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 23I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 24Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25Functions supported in the Windows 7 built-in drivers
- 26I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 27Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 28I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 29The printer status is Offline or Paused.
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 32How do I program the date and time?
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 35Can third party ink be used to refill the ink cartridges?
- 36I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 37When I print, the pages are smudged with ink. What should I do?
- 38When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 39What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 40When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 41My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 42How do I print on an envelope?
- 43Why can't I print when an ink cartridge is empty?
- 44Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 45Cannot print after a Windows 10 update (June 2020)
- 46How to identify your Operating System (OS).
- 47Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 48Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 49When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 50Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?