FAQs & Troubleshooting
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182 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 3I cannot establish a connection using Wireless Direct.
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6Attaching the Keyboard LCD Unit
- 7Where can I find the IP addresses of my computer and the printer?
- 8I cannot print using a HSe cassette.
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10What Android™ mobile application can I use?
- 11What iOS mobile application can I use?
- 12My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 13The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 14When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 15How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 16Where can I find my Brother printer's serial number?
- 17How to charge the rechargeable Li-ion battery
- 18Where can I download the latest P-touch Editor for Mac?
- 19Installing the software
- 20How do I uninstall the printer driver?
- 21How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 22(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 23I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 24How to create serialized tubes / labels
- 25The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 26I cannot connect my machine to the wireless network.
- 27Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 28Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 29How do I transfer label templates with P-touch Transfer Express?
- 30Power Supply
- 31I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 32The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 33How to identify your Operating System (OS) for Windows or Mac
- 34I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 35What is P-touch Library?
- 36Where can I download Brother iPrint&Label? (iPrint&Label)
- 37How do I print multiple lines and how many lines can I print?
- 38The tape does not cut well.
- 39How to use Auto Power-Off Time
- 40How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 41Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 42I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 43Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 44How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 45Using the Communication Settings (for Windows)
- 46Using the Printer Setting Tool (for Windows)
- 47How do I connect my printer via Wi-Fi®?
- 48Can I check the printer's usage log?
- 49Can I set the printer to turn on its wireless LAN settings when I turn on the printer?
- 50Some parts of the label are not printed. (P-touch Editor 5.x for Windows)