FAQs & Troubleshooting
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171 Results
- 1I cannot establish a connection using Wireless Direct.
- 2Installing the software
- 3I cannot print using FLe tape and get an error message.
- 4When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6Where can I download the latest P-touch Editor for Mac?
- 7I cannot print using a HSe cassette.
- 8Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 9Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 12Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 13P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 14I cannot connect my machine to the wireless network.
- 15How to charge the rechargeable Li-ion battery
- 16Printing is not possible. (P-touch Editor5.3 for Mac)
- 17How do I transfer label templates with P-touch Transfer Express?
- 18How to install the rechargeable Li-ion battery (optional)
- 19When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 20Using the Printer Setting Tool (for Windows)
- 21How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 22Where can I find my Brother printer's serial number?
- 23How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 24Power Supply
- 25How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 26The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 27What Android™ mobile application can I use?
- 28What is P-touch Library?
- 29How do I reset network setting?
- 30I cannot print after updating the firmware or font data.
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Using the Printer Setting Tool (for Mac)
- 33Where can I find the printer's network settings, such as IP address?
- 34Attaching the Keyboard LCD Unit
- 35What iOS mobile application can I use?
- 36How do I connect my printer via Wi-Fi®?
- 37Where can I find the IP addresses of my computer and the printer?
- 38How do I print multiple lines and how many lines can I print?
- 39Poor print quality when printing on narrow labels. (iPrint&Label)
- 40I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 41Where can I download Brother iPrint&Label? (iPrint&Label)
- 42Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 43My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 44How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 45How to insert a tape cassette
- 46How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 47How to identify your Operating System (OS) for Windows or Mac
- 48How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 49Using the Communication Settings (for Windows)
- 50Using the Device Settings (for Windows)