FAQs & Troubleshooting
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121 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3Where can I download the latest P-touch Editor for Mac?
- 4I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 5Which brands of Ni-MH rechargeable batteries do you recommend?
- 6P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 7I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 8What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 9My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 10I get an error message and cannot update the firmware. (Windows 10 or later)
- 11Printing is not possible. (USB connection)
- 12(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 15Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 16How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 17How do I initialize and clear the printer to factory default settings?
- 18How do I make a label with a barcode?
- 19How do I change the size of characters?
- 20Printing is not possible. (P-touch Editor5.3 for Mac)
- 21How to delete the registry information and files related to the printer driver
- 22How to identify your Operating System (OS) for Windows or Mac
- 23Where can I find my Brother printer's serial number?
- 24Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 25How to install Brother software on a computer not connected to the Internet
- 26The text cannot be printed as specified.
- 27The screen ‘locks’, or the printer does not respond normally.
- 28My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 29P-touch Editor crashes when I open it on my Mac.
- 30Can my printer use TZ/TZe tapes?
- 31The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 32Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 33The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 34(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 35How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 36Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 37The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 38How do I uninstall the printer driver?
- 39How do I eliminate the margin from the start or end of my label when printing?
- 40How do I change the style to italics?
- 41How do I clear the current format settings and/or the text on the display?
- 42How do I change the Language setting of the printer?
- 43How do I type accented characters?
- 44When I press the print key, the power turns off.
- 45I can no longer print from my computer, even though I was able to print previously.
- 46I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 47I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows)
- 48I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 49I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 50I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)