FAQs & Troubleshooting
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111 Results
- 111/03/2025What is the default password for my Brother machine?
- 203/03/2025What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 319/02/2025Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 419/02/2025My Brother machine is unresponsive.
- 519/02/2025Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 605/02/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 719/12/2024Where can I download Brother iPrint&Scan application for Mac?
- 813/12/2024How to identify your Operating System (OS).
- 924/10/2024The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 1027/06/2024The scanning speed is slow when scanning from my machine. (Windows)
- 1122/05/2024(Video) Update the Driver or Firmware for your Brother machine
- 1217/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1325/08/2023How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 1425/08/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 1527/03/2023A gray line or margin appears on the side of the scanned document.
- 1624/03/2023The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 1717/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 1817/03/2023Open the "Scanners and Cameras" and Properties.
- 1917/03/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2015/02/2023Configuring frequently-used scan settings on your computer.
- 2115/02/2023Can not scan a long document.
- 2215/02/2023Duplex (two-sided) scan
- 2315/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2414/02/2023Scan and save a document in PDF format for Windows (Scan to File)
- 2514/02/2023Scan a document in Windows 8 and Windows 10.
- 2621/09/2022Check the firmware version.
- 2701/09/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 2801/09/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 2928/07/2022Update the Driver or Firmware for your Brother machine
- 3023/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3120/04/2022Uninstall the Brother Software and Drivers (Windows)
- 3214/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3311/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 3411/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 3501/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 3624/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3710/03/2022Check your machine's IP Address or Node Name
- 3815/11/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 3915/11/2021Set up your Brother machine on a wireless network.
- 4010/11/2021Open the Control Panel (For Windows)
- 4114/10/2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4229/07/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 4322/02/2021The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 4416/07/2020Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 4506/07/2020Change the brscan5 scan settings using XSane (Linux)
- 4602/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 4711/05/2020Enable the Brother machine's network interface.
- 4815/01/2020The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 4920/12/2019Access Web Based Management
- 5006/12/2019When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)