FAQs & Troubleshooting
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106 Results
- 1What is Brother iPrint&Scan?
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 4Duplex (two-sided) scan
- 5Document Jam/ Too Long
- 6Multifeed
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Configuring frequently-used scan settings on your computer.
- 10Replace Pad
- 11Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13Easy Scan to E-mail
- 14When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 15Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 16Replace Roller
- 17How to identify your Operating System (OS).
- 18Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 19Replace Parts
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22Paper suitable for scanning
- 23Unable to Scan XX
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 26Discover the MAC address of the Brother network card
- 27What driver package format is supported by my Linux distribution?
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29Open the "Scanners and Cameras" and Properties.
- 30What is Brother Web Connect?
- 31Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 32Unusable Device
- 33The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Scan from the Brother iPrint&Scan application using Windows Phone.
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38Cover is Open
- 39Clean the Separation Pad
- 40I cannot connect my machine to the wireless network.
- 41What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 42Scan a document in Windows 8 and Windows 10.
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Important points for specifying the scan area (Linux)
- 46Changing scan settings in ControlCenter.
- 47Verify the Brother machine connected to the Wireless Network (For Windows)
- 48Printing/ Scanning with a mobile device
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 50Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows