FAQs & Troubleshooting
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106 Results
- 1What is Brother iPrint&Scan?
- 2How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Configuring frequently-used scan settings on your computer.
- 6Can I print from or scan to Android™ Smartphone?
- 7Scan from the Brother iPrint&Scan application using Windows Phone.
- 8Replace Pad
- 9Replace Parts
- 10Document Jam/ Too Long
- 11Replace Roller
- 12When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 13Multifeed
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Discover the MAC address of the Brother network card
- 16Paper suitable for scanning
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19Easy Scan to E-mail
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 22Reset the network settings to the factory default.
- 23Duplex (two-sided) scan
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 26What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 27Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 30What is Brother Web Connect?
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32Unable to Scan XX
- 33Changing scan settings in ControlCenter.
- 34Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 35How to identify your Operating System (OS).
- 36The LCD displays an error code when I use Web icon (Brother Web Connect).
- 37Cover is Open
- 38How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 39I cannot connect my machine to the wireless network.
- 40What driver package format is supported by my Linux distribution?
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 43Unusable Device
- 44What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 45Verify the Brother machine connected to the Wired Network (For Macintosh)
- 46A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48Check the IP addresses of your PC and the Brother machine
- 49What is Ad-hoc mode?
- 50I get a TS error when trying to scan on a wireless network.
